Remote diagnostic technology is allowing providers to resolve customer issues faster by identifying the problem before they arrive. This solution is ensuring the correct vehicle, equipment and personnel is sent out to stricken vehicles first time – boosting both customer and employee satisfaction.
Risk is also helping firms deliver positive customer engagement, with driver behaviour scoring. This technology is helping car owners cut fuel costs, lower emissions and reduce wear and tear on their vehicles - using insights delivered via a smartphone app or web portal. Driver scoring also allows firms to offer an insurance product referral service which helps good drivers make huge savings.